"Menschen im Beruf – Telefontraining" is a training manual for developing professional telephone communication skills in German. It is intended for professionals and language learners at the beginner and intermediate levels (A2-B1). It is part of the popular "Menschen im Beruf" series, which focuses on teaching German in business contexts. It features practical exercises and realistic dialogues that simulate telephone situations in German professional settings.
Detailed Explanation of the Book's Content
1. Training Objectives
Develop telephone fluency in contexts such as:
Booking appointments and making arrangements.
Dealing with complaints and inquiries.
Conveying messages and confirming information.
Learn basic professional terminology used in business calls.
Practice phone-specific grammar (such as formulating questions and using polite expressions).
2. Content Structure
Thematic Modules: divided according to professional situations (e.g., "Welcoming the Customer," "Handling Complaints").
Interactive Exercises:
Audioed telephone dialogues (Hörverstehen).
Role-playing exercises (Rollenspiele).
Writing activities for taking messages.
Glossaries of terms: classified according to context (e.g., "Banking Terms," "Customer Service Phrases").
3. Book Features
Taking into account German professional culture: such as punctuality and formality in addressing others (Sie-Form).
Binnendifferenzierung (Inclusion exercises): Suitable for different levels within a class.
Teacher Support: Teaching guidelines are included for each unit.
4. Target Audience
Immigrants working in Germany.
Students of specialized German (in economics, tourism, services).
Training institutions that train business skills.
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Why is this book essential?
In the German professional environment, telephone conversations are a true test of language proficiency, and this book provides practical tools for passing them with confidence, focusing on:
✔️ Avoiding common mistakes in formal conversations.
✔️ Understanding different dialects over the phone.
✔️ Developing quick and organized responses.
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